Effective Date: 11.08.2025
Last Updated: 01.11. 2025

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1. Introduction

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1.1 These Payment Terms (“Terms”) govern all payment-related transactions conducted through the ALLSKC (All Skills Central) online skill-based marketplace (“Platform”) and form an integral part of the Terms of Use.

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1.2 If there is any conflict between these Payment Terms and the Terms of Use in relation to payment matters, these Payment Terms will prevail.

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1.3 ALLSKC operates as a facilitator of payments between Clients and Experts using a secure wallet and escrow system. ALLSKC is not a bank, financial institution, or regulated payment service provider; funds are not insured deposits and may be commingled with other funds.

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1.4 Off-Platform Payments Prohibited – Users must not make or accept payments for services found on the Platform outside of the Platform’s payment system. Any such activity constitutes a serious breach of these Terms and may result in account termination, forfeiture of funds, and legal action. ALLSKC may recover any damages or losses caused by such conduct from the offending party’s account balance.

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2. Definitions

• Client – A User purchasing services on the Platform.

• Expert – A User providing services on the Platform.

• Escrow / Wallet – A secure, non-interest-bearing account used to hold funds until release conditions are met.

• Platform Fees – Charges applied by ALLSKC for using the Platform.

• Payout – Transfer of funds from the Wallet to the Expert’s designated account.

• Chargeback – A reversal of a card transaction initiated by the cardholder with their payment provider.

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3. Payment Processing

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3.1 Funding 

• Clients must fund the agreed project amount before work begins.

• Payments are considered received only after they clear into ALLSKC’s account

• ALLSKC may require verification before accepting or processing funds.

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3.2 Right to Withhold or Cancel Transactions

• ALLSKC may suspend, delay, or cancel any payment if it violates these Terms, applicable laws, card network rules, or internal risk controls.

• Anonymous, masked, or obfuscated payment methods are prohibited.

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3.3 Release of Funds

• Funds are released to Experts only upon Client approval or automatic release under Section 5.

• ALLSKC may hold funds for up to 60 days if a dispute, fraud risk, or compliance review is pending.

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4. Platform Fees

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4.1 Fee Structure (Hired Expert)

• Clients: [80%] service fee per transaction.

• Experts: [20%] commission deducted before payout.

• Physical meeting attracts GBP10.00 extra payable to ALLSKC

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4.2 Additional Service Fees

• ALLSKC may charge additional fees for expedited withdrawals, special handling, or non-standard payment arrangements, with prior notice to the User.

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4.3 Non-Refundable Fees

• Platform fees are non-refundable except in cases of proven erroneous charges or where required by law.

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5. Payment Release Conditions

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Funds will be released when:

1. 7days after payment and when Client confirms satisfactory completion.

2. The auto-release period (e.g., 14 days) expires without dispute.

3. A dispute is resolved in favour of the Expert.

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6. Refunds

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6.1 Eligibility

• Refunds are processed only through the Platform.

• Platform fees are not refundable except as stated in Section 4.3.

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6.2 Deductions

• ALLSKC may deduct from refunds any applicable bank charges, payment processor fees, or other costs incurred during payment or refund processing.

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7. Disputes

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7.1 Filing

• Disputes must be filed before  project completion or end date.

• Evidence must be submitted within 5 business days.

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7.2 Refusal to Review

• ALLSKC may refuse to review disputes if a party fails to provide sufficient evidence on time.

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7.3 Fraudulent Cases

• If clear fraud is detected, ALLSKC may close the dispute without refund.

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8. Fraud Prevention & Compliance

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8.1 ALLSKC actively monitors transactions for fraud, money laundering, and prohibited activities.

8.2 We may freeze accounts, suspend payouts, and block access without prior notice if suspicious

activity is detected.

8.3 We may share fraud-related information with law enforcement, regulators, and industry anti-fraud networks.

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9. Taxes

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9.1 Users are solely responsible for determining and paying applicable taxes.

9.2 ALLSKC may withhold taxes where legally required

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10. Account Holds & Termination

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ALLSKC may hold funds or terminate accounts if:

• You breach these Payment Terms or Terms of Use.

• Fraud, abuse, or suspicious activity is detected.

• Required by law or regulatory authority.

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11. Limitation of Liability

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ALLSKC is not liable for:

• Incorrect payment details provided by Users.

• Delays caused by third-party processors.

• Exchange rate fluctuations.

12. Amendments

We may amend these Terms at any time, with 14 days’ notice for material changes.

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13. Chargebacks & Payment Disputes

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13.1 Clients must not initiate chargebacks without first using the Platform’s dispute process.

13.2 ALLSKC may recover chargeback amounts from the User’s balance or future earnings.

13.3 Chargeback Handling Fee – ALLSKC may charge a fixed fee of £[25–50] for processing each chargeback.

13.4 Multiple or abusive chargebacks may result in account suspension or termination.

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14. Partial Payments & Milestones

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14.1 Projects may be divided into milestones, each funded and released separately as agreed by users

14.2 Partial completion may be paid proportionally if agreed by both parties or confirmed via dispute resolution.

14.3 Unapproved milestones may be auto-released after 7 days of payment

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15. Interest & Late Payment Fees

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15.1 Overdue amounts accrue interest at [X]% per annum above Bank of England base rate, compounded daily.

15.2 Administration Fee – ALLSKC may charge a fixed fee of £[X] for processing late payments.

15.3 We may recover all legal fees and collection costs.

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16. Indemnification

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Users agree to indemnify and hold harmless ALLSKC from any losses, liabilities, fines, chargebacks, platform penalties, and reasonable legal costs arising from:

• Breach of these Terms;

• Violation of laws;

• Payment disputes or chargebacks initiated by the User.

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17. Suspension and Reversal Rights

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17.1 Suspension of Payouts – ALLSKC may suspend any payout if a dispute, fraud suspicion, or legal obligation exists.

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17.2 Reversal of Payments – ALLSKC may reverse any payment made to a User if later found fraudulent, erroneous, or in violation of these Terms.

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17.3 Repayment Obligation – Users must repay reversed amounts immediately upon request.

18. No Set-Off by User

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Users may not withhold or deduct amounts owed to ALLSKC by asserting claims or counterclaims, except where required by law.

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19. Survival

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The following sections survive termination of a User’s account:

• Section 4 (Platform Fees)

• Section 6 (Refunds)

• Section 8 (Fraud Prevention & Compliance)

• Section 11 (Limitation of Liability)

• Section 13 (Chargebacks & Payment Disputes)

• Section 15 (Interest & Late Payment Fees)

• Section 16 (Indemnification)

• Section 17 (Suspension and Reversal Rights)

• Section 18 (No Set-Off by User)

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20. Contact

Email: info@allskillscentral.com

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ALL SKILLS CENTRAL LTD — Refund & Cancellation Policy

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Effective Date: 01.11.2025
Last Updated: 01.11.2025
Governing Law: England and Wales

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1. Purpose of the Policy

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1.1. The purpose of this Refund & Cancellation Policy is to clearly outline the conditions under which users of the All Skills Central (ASC) platform may request, receive, or be denied a refund for payments made through the system.

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1.2. This Policy ensures that all financial transactions on the ASC platform are conducted fairly, transparently, and in accordance with applicable consumer protection and data privacy laws, including the UK Consumer Rights Act 2015, the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the UK GDPR.

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1.3. The Policy applies equally to all categories of ASC users — including, but not limited to:

• Clients (Individuals or Companies): who book or purchase services through the ASC platform.

• Experts (Freelancers or Professionals): who deliver services and receive payments through ASC.

• Corporate Accounts or Teams: registered business entities operating under ASC’s business subscription model.

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1.4. ASC’s Role:
ASC acts exclusively as a facilitating intermediary between Clients and Experts. The platform provides a secure environment for matching skills and services, processing payments, and managing communications, but does not become a contractual party to any agreement between Clients and Experts.

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1.5. As a digital intermediary, ASC’s responsibility is limited to:

• Providing transparent tools for communication, booking, and payment processing;

• Managing escrowed transactions in accordance with this Policy;

• Ensuring that refund and dispute resolution procedures are properly executed;

• Maintaining full compliance with financial, legal, and data protection regulations.

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1.6. The Policy forms an integral part of ASC’s Terms & Conditions and must be read in conjunction with other legal documents, including:

• The Service Agreement (Expert Engagement);

• The User Terms & Conditions;

• The Privacy Policy; and

• The Data Processing Addendum (DPA).

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1.7. By using the ASC platform, registering an account, or completing any transaction, users acknowledge that they have read, understood, and agreed to this Refund & Cancellation Policy in its entirety.

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2. Eligibility for Refunds

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2.1. Refunds on the All Skills Central (ASC) platform are available only when both the Client and the Expert jointly submit a formal refund request through the ASC dashboard before the agreed project or job end date. This dual-approval process is designed to ensure fairness, prevent abuse, and confirm that both parties acknowledge the cancellation.

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2.2. To qualify for a refund, the following conditions must be met:

• The service in question has not yet been completed, delivered, or approved.

• The refund request is made within the active project period, and before the platform marks the engagement as finalized or closed or fulfilled.

• Sufficient evidence (e.g., chat records, task logs, delivery files) is available to support the refund claim.

• Neither party is in material breach of the ASC Service Agreement or Terms & Conditions.

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2.3. Refunds are not available under the following circumstances:

• The project, session, or service has already been completed, marked as “delivered or finalized or closed or fulfilled” or confirmed by the Client.

• The refund request is submitted after the contractual end date or outside the designated dispute window set by ASC.

• Dissatisfaction is based solely on subjective grounds such as communication preferences, stylistic opinions, or personality differences, without a clear contractual breach.

• The Client fails to provide the necessary information, materials, or access required for the Expert to perform the service.

• The Client or Expert has violated ASC’s platform policies, including off-platform communication or direct payment outside ASC.

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2.4. ASC retains the sole right to review, evaluate, and approve refund requests based on:

• Verified communications within the platform;

• Project milestones, timestamps, and completion status;

• Escrow or payment transaction history; and

• Compliance with ASC’s legal framework and service standards.

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2.5. ASC may, at its discretion, initiate a partial refund if it determines that part of the agreed service has been completed or partially delivered in good faith before the cancellation.

2.6. Once ASC has reviewed the case and issued a final decision, the outcome shall be binding on both parties unless proven to breach applicable UK law.

3. Refund Amounts and Deductions

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3.1. Platform Service Fee
All approved refunds are subject to a 10% non-refundable platform service fee, which covers administrative costs, transaction processing, and maintenance of payment security systems. This fee ensures the continued operation of the ASC dispute and refund infrastructure, as well as compliance with financial and data protection regulations.

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3.2. Scope of Deductions
Where applicable, the 10% deduction will be automatically applied to the total refunded amount before processing. This fee applies uniformly to all transactions regardless of payment method or currency.

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3.3. Partial Refunds

ASC reserves the right to issue partial refunds when:

• A portion of the agreed work has been completed or delivered prior to the cancellation;

• The Expert has demonstrably spent time or resources on the project; or

• The Client cancels mid-engagement without sufficient cause under the Service Agreement.
  In such cases, the refund amount will be proportionate to the unfulfilled portion of the service.

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3.4. Processing Time
Refunds will be processed and credited to the Client’s original payment method within five (5) to seven (7) business days after final approval by ASC. Users will receive an automated confirmation once the refund is initiated.

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3.5. Payment Provider Delays

ASC is not liable for any delays, failures, or errors arising from third-party payment providers (such as Stripe, Paystack, or Flutterwave).

Once ASC has initiated the refund, the completion of the transaction falls under the responsibility of the respective payment gateway and banking institutions involved.

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3.6. Currency Conversion and Fees
Refunds are issued in the original transaction currency. Where applicable, users acknowledge that minor variations in refund value may occur due to exchange rate fluctuations or intermediary bank charges. ASC does not bear responsibility for such variations.

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3.7. Refund Confirmation

Upon successful refund issuance, ASC will provide a Refund Confirmation Notice via email or platform notification, detailing:

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• The refunded amount (after deductions);

• The date of initiation; and

• The estimated completion timeframe.

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3.8. Non-Reversible Refunds
Once processed, all refunds are final and non-reversible, except in cases of administrative error or proven breach of law by ASC or its partners.

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4. Cancellation of Bookings and Services

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4.1. Client Cancellations

(a) Clients may cancel a confirmed booking at any time prior to the official service start date through the ASC platform. In such cases, the Client may be eligible for a refund in accordance with this Policy.

(b) Any cancellation made after the service start date requires the Expert’s explicit consent for refund eligibility.

(c) If partial work has already been completed or resources have been allocated by the Expert, ASC may, at its discretion, approve a partial refund proportionate to the undelivered portion of the service.

(d) Clients acknowledge that cancelling a service close to the start date may result in administrative fees or loss of ASC Points or promotional credits used for the booking.

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4.2. Expert Cancellations
(a) Experts may cancel a confirmed booking prior to commencement, but only for legitimate reasons such as:

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• Illness or medical incapacity;

• Technical or logistical constraints beyond their control; or

• Force majeure circumstances (e.g., natural disaster, emergency).
  (b) Experts must immediately notify both the Client and ASC of the cancellation, providing a clear reason.
  (c) In cases where an Expert cancels a confirmed booking, ASC will:

• Issue a full refund to the Client; and

• Review the Expert’s account for repeated or unjustified cancellations.
  (d) Repeated or unjustified cancellations may result in warnings, account suspension, or permanent removal from the ASC platform.

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4.3. Platform-Initiated Cancellations
(a) ASC reserves the right to cancel any booking or service engagement at its discretion if:

• Either party is found to be in breach of ASC’s Terms & Conditions or Service Agreement;

• Fraudulent or misleading information is detected;

• Payment verification fails or is reversed;

• There is evidence of attempted off-platform transactions or contact information exchange.
  (b) In such cases, ASC may issue a full or partial refund depending on the stage of service completion, retaining the right to deduct administrative or processing fees.
  (c) ASC may also suspend or terminate user accounts involved in policy breaches, repeated disputes, or activities inconsistent with the ASC community standards.

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4.4. Automatic Cancellations

(a) If either party becomes unresponsive or fails to take required actions (e.g., accepting a booking, providing service details, or confirming start), ASC may automatically cancel the booking after a reasonable period of inactivity (usually 7 calendar days).
(b) In such cases, ASC will determine whether a refund or credit should be issued, based on available evidence of the engagement’s progress.

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4.5. Effect of Cancellation

All cancellations, once confirmed by ASC, shall result in the immediate deactivation of the corresponding booking link, removal of access to related project files, and update of the users’ transaction history.

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5. Dispute Resolution

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5.1. Initiation of Refund Request
(a) Refunds can only be initiated through the ASC platform via the user’s Account Dashboard.
(b) Both the Client and the Expert must submit a joint refund request, confirming their mutual agreement to cancel or modify the engagement.
(c) Refund requests submitted outside the platform (e.g., via email or social media) will not be processed for security and compliance reasons.

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5.2. Documentation Requirements
To support a refund request, both parties must provide:

• The project or booking reference number;

• A clear explanation of the reason for the refund; and

• Any supporting materials, such as chat logs, delivery files, or proof of unfulfilled service.

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5.3. ASC Review Process

(a) Upon receiving a refund request, ASC will acknowledge receipt within two (2) business days.
(b) ASC’s Compliance Team will then review all available evidence, including progress logs, communication records, and payment data, to ensure compliance with the Service Agreement and Terms & Conditions.
(c) The review will typically be completed within five (5) business days, after which ASC will notify both parties of the outcome.

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5.4. Approval Criteria
Refund approval is determined based on:

• Timely submission of the refund request (before the project end date);

• Verified absence of completed or delivered work;

• Compliance with ASC’s Terms, Service Agreement, and dispute procedures;

• Evidence of mutual consent between the Client and the Expert.

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5.5. Partial Refund Determinations
Where partial services have been performed, ASC may determine an appropriate refund percentage, taking into account:

• The proportion of work completed;

• The time invested by the Expert;

• Any documented progress or materials submitted;

• The impact of cancellation on the Client.

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5.6. Communication of Decision
(a) Once a decision is reached, ASC will issue a Refund Decision Notice to both parties, specifying:

• Whether the refund is approved or denied;

• The amount to be refunded (if applicable);

• The estimated processing time; and

• Any further actions required.
  (b) The notice will be final unless either party provides new material evidence within three (3) business days of receiving the decision.

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5.7. Appeal Mechanism
(a) In case of disagreement with ASC’s decision, either party may request a review by the ASC Mediation Panel within seven (7) business days.
(b) The panel will assess the case and may uphold, modify, or overturn the initial decision.
(c) The outcome of the mediation review will be considered final and binding, except in cases where the decision violates applicable UK law.

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5.8. Record Retention
ASC will securely store all refund requests, supporting documents, and decisions for a minimum of six (6) years in compliance with UK financial record-keeping requirements and GDPR data retention principles.

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6. Subscription Refunds

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6.1. Cancellation of Subscriptions
(a) Users may cancel their active subscription at any time through their ASC Account Settings.
(b) Cancellations made before the next billing or renewal date will take effect at the end of the current billing cycle unless the user expressly requests immediate termination.
(c) Users are responsible for ensuring that cancellation is submitted before the renewal date to avoid automatic renewal charges.

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6.2. Consumer Rights
(a) In accordance with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, users retain the right to cancel their subscription prior to renewal or before the next payment is processed.
(b) If a subscription is cancelled before activation or renewal, no further charges will apply.
(c) Where a user exercises their statutory cancellation right, ASC will issue a refund of any pre-paid amounts corresponding to unused subscription periods, less applicable administrative deductions as outlined below.

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6.3. Refund Eligibility and Conditions
(a) Refunds will only be granted for unused or inactivated subscription periods.
(b) Refunds will not be provided for:

• Periods of active use or services already rendered;

• Promotional or discounted subscription plans unless required by law;

• Accounts found in violation of ASC’s Terms & Conditions or engaged in misuse of the platform.
  (c) Where applicable, ASC may offer an account credit instead of a monetary refund, allowing the user to apply the remaining balance toward future ASC services or plans.

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6.4. Administrative Fee
(a) All subscription refunds are subject to a 10% administrative processing fee, covering transaction, processing, and system maintenance costs.
(b) This deduction will be applied automatically to the total refundable amount before issuance.

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6.5. Refund Timeline
Approved subscription refunds will be processed within five (5) to seven (7) business days following confirmation of eligibility and will be returned to the user’s original payment method.
ASC will provide a confirmation email once the refund process has been initiated.

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6.6. Non-Refundable Subscriptions
(a) Monthly or recurring subscriptions that have been partially used or activated are non-refundable.
(b) By maintaining an active subscription, users confirm that they have read and agreed to this Refund Policy and the ASC Terms & Conditions.

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7. Technical Faults and Overcharges

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7.1. Billing Errors & Overcharges
If a user has been incorrectly charged or overbilled, ASC will conduct an internal investigation and, where applicable, issue a corrective refund within seven (7) business days of verifying the error.

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7.2. Notification Period
Users must notify ASC of any billing discrepancies or overcharges by contacting support@allskillscentral.com within forty-eight (48) hours of the transaction.
Failure to notify within this timeframe may delay the investigation or affect refund eligibility.

7.3. Third-Party Payment Providers
Refunds processed through Stripe, Paystack, or Flutterwave are subject to each provider’s own settlement timelines.

ASC shall not be held responsible for delays caused by third-party payment processors or banking networks.

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7.4. Chargebacks
(a) If a user initiates a chargeback or payment dispute through their bank or card issuer, ASC reserves the right to suspend account access and/or withhold funds until the investigation is completed.
(b) In cases of unfounded or fraudulent chargebacks, ASC may impose an administrative fee and/or permanently terminate the user’s account in accordance with the ASC Terms & Conditions.

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7.5. Account Credit Option
In certain cases, such as verified technical faults or platform errors, ASC may offer an account credit instead of a direct monetary refund.

This credit will be added to the user’s ASC account balance and may be applied toward future services, bookings, or subscriptions.

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8. ASC Points and Digital Purchases

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8.1. Non-Refundable Nature of Digital Purchases
All purchases of ASC Points, promotional packages, or digital content are non-refundable once activated or credited to a user’s account.

By completing the payment, users acknowledge that they have received immediate access to the purchased digital service, thereby waiving their statutory right to cancel under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

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8.2. Duplicate or Failed Transactions
In the event of a payment failure, duplicate charge, or system error, ASC will conduct an internal verification within five (5) business days.
If confirmed, a corrective refund or equivalent account credit will be issued to the affected user.

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8.3. Misuse or Fraudulent Activity
ASC reserves the right to suspend or revoke ASC Points and deny refunds where a transaction is found to involve fraudulent activity, unauthorized use, or violation of ASC’s Terms & Conditions.

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8.4. Account Credits and Balance Adjustments
Where a refund is granted as account credit, the credited amount will appear in the user’s ASC Wallet and may be applied toward future bookings, promotions, or subscriptions.
Such credits are non-transferable, non-exchangeable, and do not carry cash value.

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8.5. Transaction Records
All ASC Points and digital purchases are logged in the user’s Account Dashboard for transparency and audit purposes. Users are encouraged to retain transaction confirmations for their records.

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9. Record Keeping and Audit

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9.1. Automated Logging and Compliance Tracking
All refund and cancellation requests submitted through the ASC platform are automatically logged within the system for compliance, traceability, and audit purposes.
These records include user details, timestamps, communication logs, and resolution outcomes, ensuring transparency and adherence to UK financial and data protection standards.

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9.2. User Access to Refund History
Each user can view a detailed record of their refund and cancellation requests directly through their ASC Account Dashboard.
This transparency allows both Clients and Experts to monitor refund progress, approval status, and payment timelines in real time.

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9.3. Corporate Record Retention
ASC maintains complete and verifiable records of all refund-related transactions for a minimum period of six (6) years, in compliance with the UK Companies Act 2006, UK GDPR, and HMRC record-keeping obligations.
All such data is stored securely using industry-standard encryption and access control procedures.

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9.4. Data Sharing and Audit Cooperation
ASC may share relevant refund records with regulatory bodies, auditors, or legal authorities where required by law or for the resolution of financial disputes.
All disclosures are conducted in accordance with applicable data protection and confidentiality requirements.

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10. Data Protection and Privacy

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10.1. Compliance Framework

All refund-related data, financial records, and user correspondence are processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
ASC acts as the Data Controller, determining the purpose and lawful basis of processing, while any third-party processors (such as Stripe, Paystack, or Flutterwave) operate as Data Processors under contractual safeguards. (refer to ASC Compliance Framework paragraph for more details )

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10.2. Purpose and Lawful Basis of Processing

Refund and payment data are processed strictly for the purposes of:

• Managing refund requests and payment reversals;

• Preventing fraud and financial abuse;

• Fulfilling ASC’s contractual and legal obligations; and

• Maintaining accurate accounting and compliance records.
  The lawful bases for processing include performance of a contract, compliance with legal obligations, and legitimate interests.

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10.3. Data Security and Retention

ASC applies industry-standard encryption, secure access controls, and periodic audits to protect user data.
Refund-related data is retained for six (6) years in line with UK Companies Act 2006 and HMRC record-keeping requirements, after which it is securely deleted or anonymized.

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10.4. Data Subject Rights
Users have the right to access, correct, or request deletion of their personal data in accordance with UK GDPR Articles 15–21.
Requests can be submitted to support@allskillscentral.com, and ASC will respond within 30 days as required by law.

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10.5. Privacy Policy and DPA Reference
Full details on data collection, processing, and storage are outlined in ASC’s Privacy Policy and Data Processing Addendum (DPA), available at:
https://www.allskillscentral.com/terms

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11. Contact Information

For any refund requests, cancellation inquiries, or billing issues, users may contact ASC directly using the details below:

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All Skills Central Ltd
Registered Address: 11 Kitt Green, Wigan, United Kingdom
Email: support@allskillscentral.com
Website: https://www.allskillscentral.com

Customer support is available Monday to Friday, 9:00 AM – 6:00 PM (UK time).
ASC aims to respond to all refund or billing queries within 48 hours of receipt.

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12. Acceptance of Policy

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By using the ASC platform, creating an account, or completing any transaction, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy, which forms an integral part of All Skills Central Ltd’s Terms & Conditions.

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Continued use of the ASC platform constitutes ongoing acceptance of any updates or amendments to this Policy.

If you do not agree with the terms outlined herein, you must immediately discontinue use of ASC services and contact support@allskillscentral.com for account closure or clarification.

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